Need help? - Contact List

SMS help line for migrant workers

SMS help line for migrant workers

If you have any work related problems, please send an SMS to 012 223 4357 (012 223 HELP).

The service is available in Nepalese, Hindi, English and Malay. For more information, click here...

UNHCR Detention Hotline

UNHCR Detention Hotline

012 630 5060 (Open everyday 8:00 to 23:00)

For more information, click here...

(The below is an extract from Migrant workers' booklet.)

1) Government Agencies

Jabatan Tenaga Kerja  (Labour Department):  This department is responsible for all employment related matters.

Georgetown branch

2nd Floor, Bangunan Tuanku Syed Putra, 10300 Penang

Tel: 04-2613123/ 04-2625536

Butterworth branch

Wisma Persekutuan Seberang Prai Utara

Aras 2, Zone B, Jalan Bertam - 13200 Kepala Batas

Tel : 04-5751957/1958/1968    Fax: 04-3232534

For addresses in any other state, please refer to their website

Jabatan Perhubungan Industri (Industrial Relations Department):
 This department is primarily responsible for cases of termination of contract.

Penang branch

Bangunan Lembaga Buruh Pelabuhan,  10300 Penang

Tel: 04-2615155                                 E-mail:

For addresses in any other state, please refer to their website


Jabatan Imigresen (Immigration Department): This department is responsible for your work permit, passport, levy, special pass and other visa matters.

Penang branch

Jalan Kelasah, 13700 Seberang Jaya, Penang

Main Lines: 04-3973011/04-3974011/04-3976011/04-3977011/04-3978011/04-3988077/04-3985077

Foreign Worker Division * ext 200 04-3973077

For addresses in any other state, please refer to their website


Penang Police Department  Hotline: 04-2691999

Headquarters: Jalan Penang, Penang

There are many local police stations:  you may want to find the number of the one nearest to you and put it in your handphone.

For addresses of police stations in any other state, please refer to their website


Depot Pendatang Tanpa Izin Juru (Juru Detention Centre ) 

Lot 243 & 244 Mukim 13, Kg. Baru Juru

14000  Bukit Mertajam, Penang

Tel:  04-5071481  04-5071491  - 04-5023905


Depot Pendatan Tanpa Izin Belantik

08210 Belantik, Sik, Kedah

Tel: 04-7520267     04-7521480

2) Consulates in PENANG


Consulate of the Republic of Indonesia  467, Jalan Burma 10350 Penang 

Tel:  04-2267412, 04-2274686   Fax: 04-2275887, 04-2271370

Consulate of Thailand  No. 1, Jalan Tunku Abdul Rahman. 10350 Penang

Tel:  04 2268029, 04 2269484   Fax: 04 2263121  E-mail: 

3) Embassies and High Commissions in KUALA LUMPUR 

Bangladesh: High Commission of the People’s Republic of Bangladesh

Block 1, Lorong Damai 7, Jalan Damai, 55000 Kuala Lumpur  Tel: 03-21487940, 03-21423271, 03-21422505 Fax: 03-21413381

Cambodia: Embassy of Cambodia 46, Jalan U-Than, 55000 Kuala Lumpur

Tel: 03-42571150, 03-42573711   Fax:  03-42571157

India: High Commission of India 2, Jalan Taman Duta, off Jalan Duta, 50480 Kuala Lumpur

Tel:  03-20933510  Fax: 03-20933507

Laos: Embassy of Laos 25, Jalan Damai, 55000 Kuala Lumpur  Tel: 03-21487059 Fax: 03-21450080 

Myanmar: Embassy of Union of Myanmar 12, Jalan Rhu, off Jalan Ampang Hilir

Tel: 03-42516355, 03-42515595,03-42514455   Fax: 03-42513855, 03-42513535

Nepal:  Embassy of Nepal  Suite 13A 01, Wisma MCA, 163, Jalan Ampang 50450 Kuala Lumpur

Tel: 03-21645934, 03-21649653   Fax: 03-21648659

Philippines: Philippine Embassy 1, Changkat Kia Peng, 50450 Kuala Lumpur

Tel: 03-21489989  Fax: 03-21483576

Vietnam:  Embassy of Vietnam 4, Persiaran Stonor, 50450 Kuala Lumpur

Tel/Fax: 03-21484534


4) Malaysian Trades Union Congress (MTUC)


The umbrella group of trades unions in the private sector, with branches across the country

Penang Office: 19A, 2nd floor, Jalan Todak 2, 13700 Seberang Jaya,
Tel 04 3907482  Fax 04-3976018

 For addresses in any other state visit their website

5) Non-Government Organizations

Tenaganita/Camsa Penang is an organisation dedicated to help Vietnamese nationals working in Malaysia and assists workers who have fallen victim to trafficking and abuses.  It can help to repatriate workers home safely and with dignity, in addition to taking legal action against the employers and/or traffickers.

18 Westlands Rd, 10400 Penang – Website:

Helpline Tenaganita Penang:  017 464 34 97 (Vietnamese speakers only)

·         National Anti-trafficking hotline (belongs to Tenaganita Kuala Lumpur):  012 335 0512

·         Domestic workers in Distress:  (same hotline as anti-trafficking):  012 335 0512


Penang Office of Human Development (POHD) is a Catholic social service organization that provides free para-legal advice to migrant workers and refugees as well as other welfare services.

Contact: Sudhagaran Stanley

Pusat Kueskupan Katolik, 290 Jalan Macalister, 10450 Penang

Tel: 04-2273405      Email:        Website:


Suara Rakyat Malaysia (SUARAM) Penang is a human rights’ organisation that can assist migrant workers especially if arrested.

63B-01-07, University Heights, Jalan Sungai Dua 11700 Sungai Dua,

Tel/fax: 04-658-2285        Email:    Website:


Penang Support Group for Filipinos (PSG) is a group of Filipinos providing support to fellow Filipinos in Penang

Hermie:  016 4878925   or George:  013 3082362


The Love Penang Network of Churches (LPN) is dedicated to helping migrant communites in Penang:

For the Myanmarese community:  contact Samuel 016 4070920 or Wilson 012 4812936

For the Indonesian community:  contact John  016 4081568

For the Vietnamese community:  contact Sam  EPCC 04 6583489


Saaco Mitra, Nepali Sangati Penang is a joint LPN/YWAM Penang venture dedicated to helping the Nepali migrant community in Penang.

41, 1st Floor, Chulia Street, 10200 Penang    Tel / Fax :  04-2637891

Contact:  Kishor 010 4619716 or Anil 010 3994735 or Ashok 012 4396013


For the Penang Bangladeshi community, contact Ban Keat  016 4537005


Women’s Centre for Change (WCC) is an NGO working on women’s issues. This includes support to women who are victims of physical and/or sexual abuse or harassment
24-D Jalan Jones, 10250 Penang
Tel  04-2280342   Fax 04-2285784 Email:     Website:


Bar Council Legal Aid is a group of lawyers offering legal support in certain cases. You will need to undergo an interview to see if they will take your case.

Penang Office
No. 4 (Ground Floor) Green Hall  -  10200 Penang.
Tel: 04-261 7451         Fax: 04-261 6840

Butterworth Office

No. 11, 2nd Floor, Lorong Jermal Inda

Taman Jermal Indah 12300 Butterworth.
Tel: 04-310 8451 / 04-310 8452   Fax: 04-310 8453

 For addresses in other states, check their website:



YWAM Ipoh is dedicated to helping the Vietnamese, Burmese and Chin migrant and refugee communities.

For the Vietnamese community contact YWAM Ipoh – Tel 05 5452625 – Voon Li   012 5173061

For the Burmese and Chin communities contact Isaac 017 8241871


FGA Ipoh serves the Ipoh Indonesian community. 

Contact Sugi or Kee Chin  05 5472995

Subpages (1): UNHCR Detention Hotline